Ever visited an expensive retreat in the center of a pure forest that provides a mix of Japanese Onsen rituals and Northern Thai tradition? That too in Thailand… Onsen @ Moncham is simply that place. In dialog with Brand TD, Wattana Kaewmano, General Manger of Onsen @ Moncham by Rasa Hospitality Management & Development, tells us about MICE, visitor satisfaction and loyalty, incentives for journey commerce, partnerships and rather more at the resort.
Brand TD: In what methods do you envision Onsen @ Moncham standing out amongst different accommodations in the market to draw bookings from assembly planners and journey brokers?
Wattana Kaewmano(WK): As Designed by a National Artist from Habita Architecture agency, Onsen @ Moncham is a cultural retreat the place visitors will discover themselves at one with nature whereas experiencing a harmonious mix of Japanese Onsen Rituals and Northern Thai Culture.
Our Ryokan affords distinctive lodging with worldwide normal in a pure forest atmosphere. Located 1200 meters above sea degree, the retreat options an expansive Japanese Garden, wonderful views and embraces native tradition and appeal whereas providing really personalised service.
Our upscale Japanese’s restaurant, led by our Executive Chef Tom, who was hand -on skilled by Japanese chef sensei, it units a brand new benchmark in culinary excellence, drawing inspiration from import Japanese product and utilizing vegetable, spices and regionally sourced elements from native farm in PongYang space.
The restorative waters of the Onsen@ Moncham are heated with an indigenous Japanese onsen heating system guaranteeing the pure waters will purify the pores and skin, physique and thoughts.
Brand TD: What methods would you implement to enhance visitor satisfaction and loyalty and does that differ from the home Thai buyer vs International prospects.
WK: From the second visitors step into the Ryokan space, they’ll get a touch of the Japanese tradition the Ryokan construction mix with northern Thai tradition as welcome experiences awaiting them.
Well skilled associates with personalise visitor service, these expert professionals suggest actions primarily based on particular person preferences. Our dedication extends until check-out, making our Thai buyer and worldwide prospects really feel particular and wish to return after they’ve left.
Brand TD: How would you method constructing and managing relationships with native and worldwide companions to boost Onsen @ Moncham’s popularity inside the journey & assembly trade?
WK: We have researched and recognized potential companions, together with native journey companies, tour operators, occasion planners, accommodations, and worldwide journey associations. Considering elements corresponding to their popularity, clientele, and alignment with Onsen @ Moncham’s model values.
With personalised communication highlighting the distinctive choices and worth proposition of Onsen @ Moncham, we attempt to display how a partnerships may gain advantage each events and contribute to mutual success in addition to local people.
We are growing collaborative choices or packages that leverage the strengths and experience of each Onsen @ Moncham and its companions. For instance, associate with native tour, farm, exercise operators to supply unique wellness packages, or collaborate with occasion planners to host company retreats and conferences at Onsen @ Moncham’s amenities.
Brand TD: What methods and incentives have you ever utilized (or will use) to draw assembly planner and journey brokers bookings?
WK: Our Ryokan affords distinctive lodging with worldwide requirements in a pure forest atmosphere. With our distinctive location and normal, we’ll spherical up, create unique packages or particular affords particularly for journey brokers and assembly planners. These might embody discounted charges, complimentary upgrades, or value-added facilities corresponding to spa therapies, eating credit, or transportation companies.
We will even organise familiarisation journeys for journey brokers to expertise Onsen @ Moncham firsthand. Allow them to discover the property, pattern the amenities and companies, and take part in actions or occasions. FAM journeys assist familiarize them with the choices and allow them to confidently promote Onsen @ Moncham to their shoppers.
Brand TD: How do you method strategic partnerships and collaborations with different companies or organizations to advertise Onsen @ Moncham as a most popular vacation spot
WK: Potential Partners to determine companies or organizations that complement Onsen @ Moncham’s choices and audience. Initiate discussions with potential companions to determine shared targets and aims. Determine how collaborating with Onsen @ Moncham can profit each events, corresponding to increasing buyer attain, enhancing model visibility, or driving income development.
Brand TD: Other than the Japanese theme, in a aggressive market like the resort trade, how do you additional differentiate Onsen @ Moncham from different accommodations?
WK: The Unique of Guest Experiences: we provide distinctive visitor experiences that transcend typical resort visitor experiences. This might embody personalised companies, curated actions, wellness applications, native cultural workshops, or outside adventures tailor-made to the native environment.
One of Highlight is Onsen @ Moncham’s provide is the restorative pure waters with a mixture of copper, magnesium, zinc, calcium and sulfate ions are heated with an indigenous Japanese onsen heating system guaranteeing the pure waters will purify the pores and skin, physique and thoughts.
